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Public & Financial

Manateq Case Study

Digital transformation of investor-facing service request operations with e-Services Portal on Power Platform.

About The Economic Zones Company (Qatar) ?

The Economic Zones Company (Qatar), a government agency overseeing logistics parks, warehousing complexes, and industrial areas, partnered with Dynamics Monk to digitally transform its investor-facing service request operations, replacing manual, email-based workflows with a secure, scalable e-Services Portal built on Microsoft Power Platform, Power Pages, and Azure AD B2C.

Industries

Public & Financial

Technology Stack

Power PlatformPower Platform
Power PagesPower Pages
Power AutomatePower Automate
Power BIPower BI
AzureAzure

Key Highlights

Key outcomes from the e-Services Portal and digitization program.

96% of Workflows Fully Digitized

End-to-end service request management, multi-level approvals, and inter-departmental communication were automated through Power Automate, eliminating fragmented email handling, data duplication, and approval delays across the organization.

96% of Workflows Fully Digitized

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