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UOB Malaysia Case Study
Expanding Dynamics 365 CRM delivery across retail banking, corporate banking, and customer experience.
About UOB Malaysia ?
UOB Malaysia, one of Southeast Asia's leading financial institutions, partnered with Dynamics Monk to expand its Microsoft Dynamics 365 CRM delivery capacity across retail banking, corporate banking, and customer experience operations, embedding specialized CRM consultants, solution architects, and Azure integration engineers within UOB's enterprise governance and compliance framework.
Industries
Public & Financial
Technology Stack
Dynamics 365
Azure
Power BIKey Highlights
Key outcomes from the CRM rollout and integration work at UOB Malaysia.
48% Faster CRM Rollout Across Banking Units
Dedicated deployment of certified Dynamics 365 CRM functional consultants and technical developers directly accelerated digital program rollout, eliminating internal talent gaps across multiple business units.
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